We want your experience at Terrace Dental Care in Dawlish to be as smooth and stress-free as possible. Below you’ll find helpful information about booking appointments, payments, surgery hours, and our key practice policies.
Our aim is to make every stage of your visit straightforward, from arranging your appointment to arriving at the practice and understanding our policies. This section brings together all the practical details you might need, including how to book, ways to pay, surgery hours, and information about accessibility, parking, and transport.
Organise Your VisitAppointments can be arranged by:
New patients will be asked to complete a registration form. To confirm private appointments, new patients are required to pay a non-refundable deposit.
Surgery Hours
Monday 8.45 – 13:00, 14.00 – 17.00 Tuesday 8.45 – 13:00, 14.00 – 17.00 Wednesday 8.45 – 13:00, 14.00 – 17.00 Thursday 8.45 – 13:00, 14.00 – 17.00 Friday 8.45 – 13:00, 14.00 – 17.00 Saturday’s we are open by appointment only.
Out-of-Hours Service
For urgent dental advice outside working hours, please call 01626 889268. Our automated phone message will direct you to the appropriate on-call service. This emergency service is available 24/7.
Cancelled and Missed Appointments
If you need to cancel or change your appointment, please give at least 48 hours’ notice. This allows us to offer the time to another patient.
Please note our missed appointment policy:
Denplan Care & Essentials patients:
Missed exams or hygiene appointments without notice will be rebooked at your usual recall interval (6 or 12 months). If you prefer not to wait, private appointments can be booked for £60 (exam) or £95 (hygiene). Missed treatment appointments require payment of a Failed to Attend (FTA) charge before a new appointment can be booked.
Private Patients:
Missed appointments without notice incur a FTA fee. New patient deposits are forfeited if the appointment is missed.
NHS Appointments:
Children: If your child is unable to attend their appointment, please inform us at least 48 hours in advance. Repeated missed appointments may result in a review of your child’s registration.
Adults: Missing two appointments within a five-year period may result in removal from the NHS patient list.
Methods of Payment
We accept the following payment methods:
- Debit and credit cards: Visa, Mastercard, Maestro (please note: American Express is not accepted)
- Cash (card payments are preferred for security)
Complaints Procedure
We welcome all feedback, including complaints, as opportunities to improve. If you have concerns:
- Please speak to a member of our reception team or ask to speak directly with Dr Preshit Mulay.
- A full copy of our complaints policy is available on request.
All concerns are handled promptly, sensitively, and fairly. If you remain dissatisfied, you may contact:
Dental Complaints Service
37 Wimpole Street, London W1G 8DQ
📞 020 8253 0800 (Mon–Fri, 9am–5pm)
📧 [email protected]NHS England
PO Box 16738, Redditch, B97 9PT
📞 0300 311 22 33
📧 [email protected](Include “For the attention of the complaints team” in the subject line.)
We take confidentiality very seriously. Patient information is protected in accordance with Data Protection and Data Security Policies. Only authorised staff have access to your records, and no information is shared without your consent unless required by law. Patients may request access to their records at any time (a small administrative fee may apply)
We operate a zero-tolerance policy for abuse or violence towards staff or other patients. Any such behaviour will result in withdrawal of treatment and may be reported to the relevant authorities.
Please inform us in advance if you have specific needs so we can make suitable arrangements. Your comfort and dignity are our priority.
Country Bus Devon – Route 186
Stagecoach South West – Route 2
If you have any further questions about appointments, policies, or accessibility, please call our friendly Dawlish team on 01626 889268 or email [email protected]
Ready to take the next step towards a healthier, brighter smile? Use the form below to request your appointment with Terrace Dental Care. Simply fill in your details and a member of our friendly team will be in touch to confirm your booking.
