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Patient Information

Patient Information at Terrace Dental Care | Dawlish

Everything You Need to Know Before Your Visit

We want your experience at Terrace Dental Care in Dawlish to be as smooth and stress-free as possible. Below you’ll find helpful information about booking appointments, payments, surgery hours, and our key practice policies.

Appointments, Policies & Accessibility in Dawlish | Terrace Dental Care

Visiting Our Practice

Our aim is to make every stage of your visit straightforward, from arranging your appointment to arriving at the practice and understanding our policies. This section brings together all the practical details you might need, including how to book, ways to pay, surgery hours, and information about accessibility, parking, and transport.

Organise Your Visit

Booking a New Appointment

Appointments can be arranged by:

  • Calling us on 01626 889268
  • Speaking to our reception team in person
  • Requesting a new appointment via email at [email protected]

New patients will be asked to complete a registration form. To confirm private appointments, new patients are required to pay a non-refundable deposit.

Surgery Hours

Monday 8.45 – 13:00, 14.00 – 17.00
Tuesday 8.45 – 13:00, 14.00 – 17.00
Wednesday 8.45 – 13:00, 14.00 – 17.00
Thursday 8.45 – 13:00, 14.00 – 17.00
Friday 8.45 – 13:00, 14.00 – 17.00

Saturday’s we are open by appointment only.

Out-of-Hours Service

For urgent dental advice outside working hours, please call 01626 889268. Our automated phone message will direct you to the appropriate on-call service. This emergency service is available 24/7.

Missed Appointments

Missed appointments waste valuable time and resources. Our policy is as follows:

  1. Private Patients: Repeated short-notice cancellations (less than 48 hours) or failure to attend will incur a charge.
  2. Denplan Patients: If a Denplan appointment is missed, the pre-paid session will be forfeited. The next appointment will be scheduled based on your recall interval. If an earlier appointment is requested, a private examination or hygiene fee will apply.
  3. NHS Paediatric Patients: If more than one appointment is missed or cancelled with less than 48 hours’ notice, NHS treatment may no longer be offered. Private care may still be available, subject to a non-refundable deposit.

We always take mitigating circumstances into consideration.

Methods of Payment

We accept the following payment methods:

  • Debit and credit cards: Visa, Mastercard, Maestro (please note: American Express is not accepted)
  • Cash (card payments are preferred for security)

Complaints Procedure

We welcome all feedback, including complaints, as opportunities to improve. If you have concerns:

  • Please speak to a member of our reception team or ask to speak directly with Dr Preshit Mulay.
  • A full copy of our complaints policy is available on request.

All concerns are handled promptly, sensitively, and fairly. If you remain dissatisfied, you may contact:

Dental Complaints Service

37 Wimpole Street, London W1G 8DQ
📞 020 8253 0800 (Mon–Fri, 9am–5pm)
📧 [email protected]

NHS England

PO Box 16738, Redditch, B97 9PT
📞 0300 311 22 33
📧 [email protected]

(Include “For the attention of the complaints team” in the subject line.)

Patient Confidentiality

We take confidentiality very seriously. Patient information is protected in accordance with Data Protection and Data Security Policies. Only authorised staff have access to your records, and no information is shared without your consent unless required by law. Patients may request access to their records at any time (a small administrative fee may apply)

Policies

Violence and Abuse Policy

We operate a zero-tolerance policy for abuse or violence towards staff or other patients. Any such behaviour will result in withdrawal of treatment and may be reported to the relevant authorities.

Practice Policies

How to Get to Terrace Dental Care

Accessibility

  • Our practice is designed to be accessible for all patients.
  • Surgery 1 is wheelchair-friendly and suitable for patients with mobility aids.
  • A disabled toilet is available.

Please inform us in advance if you have specific needs so we can make suitable arrangements. Your comfort and dignity are our priority.

Parking Information

  • Dawlish Station Car Park (APCOA) – Richmond Place, EX7 9PJ
  • Coronation Avenue Car Park – EX7 9EG

Transport Options

  • By Train: Dawlish Railway Station is approximately 150 metres from the practice.
  • By Bus:

            Country Bus Devon – Route 186

            Stagecoach South West – Route 2

  • By Car/Taxi: Terrace Dental Care is located on Iddesleigh Terrace, just off Exeter Road (A379), making it convenient for drop-off and pick-up.

If you have any further questions about appointments, policies, or accessibility, please call our friendly Dawlish team on 01626 889268 or email [email protected]

Book Your Appointment

Ready to take the next step towards a healthier, brighter smile? Use the form below to request your appointment with Terrace Dental Care. Simply fill in your details and a member of our friendly team will be in touch to confirm your booking.

This field is for validation purposes and should be left unchanged.